Welcome to ReliaRing! This guide gets your cloud phone system working so you can start making and receiving business calls.
What you'll accomplish
By the end, you'll have:
- Signed in to your ReliaRing portal
- Added your first phone number
- Made a test call from the web softphone
- Recorded a voicemail greeting
Before you start
- A ReliaRing account (sign up at reliaring.com if you don't have one)
- A computer with a current web browser (Chrome, Firefox, Safari, or Edge)
- A microphone and speakers, or a headset
Step 1: Sign in (2 minutes)
- Go to reliaring.com and click Log In.
- Enter your email and password.
- If two-step verification is turned on, enter the code when prompted.
- You'll land on Home — your dashboard.
Tip: Bookmark the portal so it's one click away next time.
Step 2: Add your first phone number (3 minutes)
- In the left sidebar, open Phone Numbers and click Buy Numbers.
- Choose your Country and number Type (local or toll-free).
- Enter a preferred area code and click search.
- Pick a number you like and follow the prompts to purchase it.
Your new number activates right away. Already have a number elsewhere? Use Phone Numbers → Porting to transfer it in instead — see Transferring a number in.
Step 3: Make a test call (5 minutes)
- Click the softphone button in the top bar (the phone icon) to open the dialer.
- When your browser asks, allow microphone access.
- Dial your own mobile number and press the green call button.
- Answer on your phone — if you can hear each other clearly, you're set.
If audio doesn't work, see the troubleshooting tips at the end.
Step 4: Set up voicemail (5 minutes)
- Open Voicemail in the left menu and click Mailbox settings.
- Under PIN, set a voicemail PIN.
- Under Greetings, type your greeting to have it spoken, or upload a recording.
You can also record a greeting from any phone: dial *98 from your extension and follow the prompts.
What's next?
- Invite your team
- Set your business hours
- Work through the essential settings checklist
- Set up emergency calling
Important: Before you rely on ReliaRing for calls, an administrator completes Set up emergency calling under Emergency (E911) — confirm the company emergency address, choose who is alerted, and acknowledge the 911 limitations. Then dial 933 (never 911) to test. If anyone dials 911 by mistake, they should stay on the line and tell the dispatcher.
Quick audio troubleshooting
- No sound? Check your browser's microphone permission for the site.
- One-way audio? Refresh the page, and try turning off a VPN if you use one.
- Echo? Use a headset or lower your speaker volume.
Need a hand?
Open Support → Help Center to browse articles, or Support → Contact Support to open a ticket. See Getting help and support for all your options.