Terms of Service

2.1 Core Services

ReliaRing provides the following business communications services:

The Services are delivered through the ReliaRing web portal and the browser-based phone that runs inside it. Mobile applications for iOS and Android are made available as and when we publish them; we do not offer a desktop application. Which of the features listed above are available to you depends on the plan and products on your Account.

2.2 Service Availability

Services are available primarily to customers in Canada and the United States. Some features may not be available in all geographic areas. We reserve the right to modify, suspend, or discontinue any Service or feature at any time with reasonable notice to affected customers.

2.3 Third-Party Services

Customer-connected services may require a separate account and agreement with the service you choose. ReliaRing’s service providers are described in our privacy disclosures; a reference to their published terms does not by itself make you a party to our supplier contracts. You must have the rights and permissions needed for content, recordings, voices, contacts, websites, and other material you submit or ask us to process. Third-party software licenses continue to apply to their components, including any rights they grant beyond these Terms.

2.4 AI Assistant Services

Some Services, including the AI receptionist, use automated speech recognition and language models to answer calls, take messages, book appointments and transfer callers. Their outputs may be inaccurate, incomplete or inappropriate for your situation, and you are responsible for reviewing the configuration, knowledge content and messages the assistant produces.

• You must not use AI assistant services for emergency or life-safety purposes, or in any situation where a mistaken or delayed response could cause harm. Callers who need emergency services must be directed to dial 911 (or the local emergency number).
• You are responsible for disclosing your use of an automated assistant and for obtaining any consent required from callers under the laws of the places where you and your callers are located, including consent to recording or transcription where required.
• ReliaRing announces the assistant as automated at the start of each call. You may not configure the assistant to claim to be a human.
• AI assistant call audio and transcripts are processed by third-party providers in the United States, as described in our Privacy Policy. You acknowledge this before activating the assistant.

3.1 Registration Requirements

To use the Services, you must:

• Be at least 18 years of age
• Provide accurate, current, and complete registration information
• Maintain and promptly update your account information
• Have the authority to bind yourself or your organization to these Terms
• Maintain the security of your account credentials

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• Enabling multi-factor authentication when available
• Immediately notifying us of any unauthorized access or security breach
• All activities that occur under your account

4.1 Pricing

• Subscription fees are billed monthly or annually in advance, as selected during signup
• Usage-based charges (calling minutes, SMS, etc.) are billed monthly in arrears
• All prices are in Canadian Dollars (CAD) or US Dollars (USD) as specified in your account
• Prices are exclusive of applicable taxes (GST, HST, PST, or other sales taxes)

4.2 Payment Terms

• Payment is due upon invoice unless otherwise agreed in writing
• We accept credit cards, debit cards, and pre-authorized debit (PAD) for Canadian bank accounts
• You authorize us to charge your payment method for all fees incurred
• Failed payments may result in service suspension after a 7-day grace period

4.3 Late Payments

Late payments may be subject to interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by applicable law in Alberta, whichever is lower, calculated from the date payment was due.

4.4 Price Changes

We may change our prices at any time. For existing customers, price changes will take effect at the beginning of the next billing cycle following 30 days' written notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect.

4.5 Refund Policy

Subscription fees are non-refundable except as required by applicable law or as expressly stated in these Terms. Unused calling credits or prepaid balances are non-refundable. Where we issue a credit at our discretion, it is applied to your account balance rather than refunded in cash.

5.2 CRTC Compliance

You agree to comply with all applicable CRTC (Canadian Radio-television and Telecommunications Commission) regulations, including the National Do Not Call List (DNCL) rules, unsolicited telecommunications rules, and caller ID requirements.

5.3 Call Recording Consent

If you use call recording features, you are solely responsible for complying with all applicable laws regarding recording consent. In Canada, one-party consent is generally required under the Criminal Code. Some jurisdictions require all-party consent. We recommend consulting with legal counsel regarding your specific recording obligations.

5.4 Enforcement

We reserve the right to investigate suspected violations of these Terms and may suspend or terminate your account without notice for serious violations. We may also report illegal activities to appropriate law enforcement authorities.

6.1 Support Hours

Support is staffed Monday to Friday, 6:00 AM to 6:00 PM Mountain time, excluding statutory holidays. Outside those hours an answering service is available at all times and escalates critical system issues — a service outage affecting your ability to make or receive calls — to on-call staff. Requests that are not critical are logged by the answering service and picked up the next business day.

6.2 Support Response Targets

Every ticket is assigned a response target when it is created, measured in elapsed time from the moment you submit it. Only critical issues are worked outside the support hours above.

These are targets for our first response, not resolution times. We do not commit to a resolution deadline, and no service credit arises from a missed target.

6.3 Exclusions

These response targets do not apply to disruption caused by:

• Scheduled maintenance (with at least 48 hours notice)
• Force majeure events
• Customer's equipment, network, or actions
• Third-party service failures outside our control
• Suspension due to non-payment or Terms violations

Your communications, protected.

7.1 E911 Limitations

• ⚠E911 may not function if your internet connection is unavailable
• ⚠Your registered address must be accurate for emergency responders to locate you
• ⚠Location information may not automatically update if you use the service from a different address
• ⚠Power outages may prevent E911 calls if your equipment is not battery-backed

7.2 Your Obligations

• Register an accurate physical address for E911 during account setup
• Update your E911 address immediately if you move or use the service from a different location
• Inform all users of the E911 limitations
• Maintain an alternative means of contacting emergency services (e.g., mobile phone)

You may port existing phone numbers to ReliaRing, subject to the following:

• Number portability is subject to approval by your current carrier
• You must provide accurate information and required documentation (LOA, recent bill)
• Do not cancel your existing service until the port is complete
• Porting typically takes 7–14 business days for Canadian numbers
• A porting fee may apply as disclosed during the porting request

9.1 ReliaRing Property

All intellectual property rights in the Services, including software, trademarks, logos, and documentation, are owned by Tridacom IT Solutions Inc. or its licensors. These Terms grant you a limited, non-exclusive, non-transferable license to use the Services during the subscription term.

9.2 Customer Data

You retain all ownership rights to your Customer Data. You grant us a limited license to process, store, and transmit your Customer Data solely as necessary to provide the Services.

9.3 Feedback

If you provide feedback, suggestions, or ideas about the Services, you grant us a perpetual, worldwide, royalty-free license to use such feedback without any obligation to you.

Both parties agree to maintain the confidentiality of any non-public information disclosed during the course of the business relationship. This includes, but is not limited to:

• Technical specifications and system architecture
• Pricing terms and business plans
• Customer data and communications content
• Security procedures and access credentials

Confidentiality obligations survive termination of these Terms for a period of three (3) years.

11.1 Our Warranties

We warrant that the Services will perform substantially in accordance with our Documentation during the subscription term. If the Services fail to meet this warranty, your exclusive remedy is for us to correct the non-conformity or, if we cannot do so within 30 days, you may terminate your subscription and receive a pro-rata refund of prepaid fees.

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Liability Cap

Our total aggregate liability arising out of or related to these Terms shall not exceed the total amount paid by you to us during the twelve (12) months immediately preceding the claim.

12.3 Exceptions

The limitations in this section do not apply to: (a) either party's indemnification obligations; (b) your payment obligations; (c) either party's breach of confidentiality obligations; or (d) claims arising from fraud or willful misconduct.

You agree to indemnify, defend, and hold harmless Tridacom IT Solutions Inc. and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising from:

• Your use of the Services in violation of these Terms
• Your violation of applicable laws or regulations
• Any content or data you transmit through the Services
• Your infringement of any third-party rights

14.1 Term

These Terms commence on the date you first access the Services and continue until terminated. Subscription terms are as specified during signup (monthly or annual).

14.2 Termination by Customer

You may cancel your subscription at any time through your account settings or by contacting support. For monthly subscriptions, cancellation takes effect at the end of the current billing period. For annual subscriptions, cancellation takes effect at the end of the annual term.

14.3 Termination by ReliaRing

We may terminate or suspend your account:

• Immediately for material breach, fraud, or illegal activity
• After 7 days' notice for non-payment
• With 30 days' notice for convenience or discontinuation of Services

14.4 Effect of Termination

Upon termination:

• Your access to the Services will cease
• Phone numbers may be released after 30 days
• You may request data export within 30 days of termination
• Customer Data will be deleted per our data retention policy
• Outstanding fees remain due and payable

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

15.2 Dispute Resolution

Any dispute arising from these Terms shall be resolved as follows:

1. 1.Negotiation: The parties shall first attempt to resolve the dispute through good faith negotiation for a period of thirty (30) days.
2. 2.Mediation: If negotiation fails, the parties agree to attempt mediation before a mutually agreed mediator in Edmonton, Alberta.
3. 3.Arbitration or Litigation: If mediation fails, disputes shall be finally resolved by binding arbitration under the rules of the ADR Institute of Canada, or by the courts of the Province of Alberta, at ReliaRing's election.

15.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action, to the extent permitted by applicable law.

16.7 Language

The parties have expressly requested that these Terms and all related documents be drafted in English.

Les parties ont expressément demandé que le présent contrat et tous les documents connexes soient rédigés en anglais.

For customer support, contact help@reliaring.com or call 1-888-491-RING. For billing inquiries, contact billing@reliaring.com.