When you sign in, you land on Home — your dashboard. It's the hub for everything on your account. This guide explains what you'll see and how the menu is organized.
Your selected account
Home shows the account you are working in. If you belong to more than one account, use the account selector before working with its calls, messages or documents. Your role can be different in each account.
Your services
Home shows workspaces for the account’s subscriptions and the actions your role can use. A phone account can offer calls, messages and voicemail; a fax account can offer its inbox and sending tools. Administrators may see setup tasks and management actions. A subscription alone does not grant administrative access.
If services cannot be loaded, use Try again. A loading error does not mean the account has no subscriptions. If an expected workspace is missing, check the selected account and ask your administrator about your service and role.
Account and personal tasks
Billing information and plan actions appear only for eligible roles. Personal settings opens your own settings, and Help & support opens the Help Center. Administrators can use Explore services to review additional services.
Location routing
Day/night service is managed with the relevant location’s routing controls. It is not a general Home toggle. Only change it when you are authorised to change that location’s incoming call handling.
The sidebar
The sidebar groups daily communication, service workspaces, shared resources and account tools. Its contents depend on subscriptions, your role and available features. A missing item may require an active subscription or a different assignment; a copied URL does not bypass those checks.
The softphone
If you subscribe to ReliaRing, a softphone button sits in the top bar. Click it to open a dialer and make or receive calls right in your browser — no extra software needed. See Making your first call.
Analytics at a glance
For call statistics and reports, open Analytics in the sidebar: Overview for usage, Live Monitoring for a real-time view, and Custom Reports (admins) to build your own.