Knowledge Base
Find answers and learn how to get the most out of ReliaRing.
Browse by Category
Getting Started
New to ReliaRing? Start here. First-time setup, a tour of your dashboard, and quick-start guides for every service.
19 articlesPhone Numbers & Porting
Buying new numbers, transferring (porting) your existing numbers to ReliaRing, caller ID, toll-free and vanity numbers.
23 articlesEmergency Services (911)
Registering your address for 911, keeping locations up to date, emergency alert notifications, and testing your setup safely.
7 articlesReliaFax (Online Fax)
Sending and receiving faxes from your browser or email, fax mailboxes, cover pages, and fax troubleshooting.
9 articlesReliaForward (Call Forwarding)
Virtual numbers that forward calls to any phone. Setup, schedules, voicemail, text features, and usage.
7 articlesReliaAnnounce (Mass Notifications)
Sending voice, text, and email notifications to groups of people at once. Contacts, groups, coded messages, consent, and reports.
4 articlesReliaVerify (Line Monitoring)
Automatic test calls that confirm your important phone lines are working — elevator phones, alarm lines, and more.
6 articlesAI Receptionist
A virtual receptionist that answers calls, follows your instructions, and takes messages. Setup, knowledge, and templates.
2 articlesMobile Apps
Using ReliaRing on your phone or tablet — installation, notifications, and getting the best call quality on the go.
8 articlesTroubleshooting
Fixes for common problems — call quality, login issues, error messages, and how to gather logs for support.
16 articlesPopular Articles
Using the Help Center
How the Help Center is organised, what each tab contains, and how the Help button follows you around the portal.
Getting Started
Understanding Your Dashboard
Get familiar with the ReliaRing Home dashboard and the sidebar menu so you can find everything quickly.
Getting Started
ReliaFax: Online Fax Overview & Getting Started
ReliaFax lets you send and receive faxes from your browser or email — no fax machine, no phone line. Here is how it works and how to get started.
ReliaFax (Online Fax)
Configuring Business Hours
Set your operating hours so calls are handled differently during and after business hours, including holidays.
Getting Started
Sending a Fax from the Portal
Send a fax in a few clicks from Fax → Inbox: enter the recipient, upload a PDF or TIFF, add an optional cover page, and send.
ReliaFax (Online Fax)
Transferring Your Number to ReliaRing: Overview
Keep your existing phone number when you switch to ReliaRing. What transferring (porting) is, which numbers qualify, and what you will need.
Phone Numbers & Porting
Making Your First Call (Web Softphone)
Use the ReliaRing web softphone to make and receive calls right from your browser — no downloads required.
Getting Started
Calls Are Not Reaching My Phone
Work through the reasons a ReliaForward call does not arrive — from a paused number to business hours to an empty wallet.
ReliaForward (Call Forwarding)
Can't find what you're looking for?
Email help@reliaring.com or open a ticket from the portal — existing customers can track it there.