Use this checklist to confirm your ReliaRing account is set up properly. Work through each section — most items take a minute or two.
Account and company
- Company name set — Settings → Company profile
- Time zone correct — so schedules and logs line up
- Business hours configured — Organization → Business Hours
Security
- Two-factor authentication (2FA) turned on — Settings → Security & sign-in
- Strong, unique password in place
- Auto-logout time set to your comfort level
Phone numbers
For each number (Phone Numbers → Your Numbers):
- Friendly name added
- Call handling set — where the number rings
- Emergency address correct — the number's Emergency registration card, or Emergency (E911) → Coverage
- Outbound caller ID chosen — Settings → Caller ID
Voicemail
- Voicemail PIN set — Voicemail → Mailbox settings
- Greeting recorded (or dial *98 from your phone)
- Voicemail-to-email turned on, if you want copies by email
Emergency calling
- Set up emergency calling finished — Emergency (E911) → Overview shows every readiness check as Done
- Company default emergency address includes the floor, suite or room — Emergency (E911) → Addresses
- Coverage shows no gaps — Emergency (E911) → Coverage
- Kari's Law notification group set, with an account default group — Emergency (E911) → Notifications
- 933 test call completed — results on Emergency (E911) → Compliance & testing
- Team told: dial 933 (never 911) to test, and stay on the line after a mistaken 911
Team
- Team members invited — Organization → Team Members
- Extensions created — Phone System → Extensions
- Roles assigned — Account → Users & Roles
Billing
- Payment method or prepaid balance in place — Billing → Overview / Billing → Wallet
- Reviewed your plan and current usage — Billing → Overview and Usage
Nice to have
- Voice menu (auto-attendant) built — Phone System → Voice Menus (IVR)
- Ring groups or call queues set up for team call handling
- Mobile app installed for your team
Final check
- Make a test call out
- Receive a test call in
- Leave yourself a voicemail and retrieve it
- Confirm a 933 test call reads back the right emergency address